Operations console

Zonipay CRM

A merchant CRM stitched into the payment graph. Customer, order, processor and dispute — one record, one source of truth.

Every order, session, dispute and refund collapses into a single customer timeline you can search in under 200 ms.

Issue full or partial refunds, void rebills or pause subscriptions without leaving the ticket.

Each transaction stores the full payment session — IP, device, AVS, 3DS, BIN and risk vector.

Pre-built workflows for chargebacks, MOTO retries, KYC asks and cancellation saves with 4-hour median response.

Group customers by LTV, MRR band, retry posture or processor — and route them to the right desk automatically.

Every agent action is logged, signed and exportable for PCI, SOC 2 and acquirer reviews.