FAQ
Questions, answered.
If your question is not below, reach the team — most reply in under five minutes during business hours.
What is Zonipay?+
Zonipay is a payment orchestration and merchant CRM platform built for subscription brands and high-volume e-commerce. We unify checkout, routing, billing, dunning and mitigation under a single ledger.
How fast can we go live?+
Median go-live across the last 100 merchants was 11 days. Shopify customers using our native app are typically transacting on day three.
Which integration paths do you support?+
Three: a hosted redirect checkout, an embeddable JS widget, or direct REST against the Zonipay API. Pick one or layer all three.
How much volume do you recover from declines?+
Across our merchant base in Q1 2026 the median dunning recovery was 18.7% of failed authorisations, with top-decile merchants seeing 23.1%.
What support do we get?+
Every account gets a named operations pod — not a ticket queue. Median first-response time is 4 minutes during business hours and 22 minutes overnight.
Are you PCI compliant?+
Yes. Zonipay is PCI DSS Level 1, SOC 2 Type II, and we tokenise every card with network tokens where the issuer supports them.
How is pricing structured?+
Tiered on monthly processed volume with declining marginal rates. Add-ons (3DS, account updater, network tokens) are itemised separately. Talk to us for an exact quote.
Can we white-label the experience?+
Yes — checkout, statements, customer emails and the support portal can all be served from your domain with your branding.